If you keep your scooter in good condition and make sure it has enough battery power for your journey, then your journey should be problem free. However, breakdowns do happen and you need to be prepared in the event that it happens to you.

Hints and tips to help you should you breakdown whilst out on your scooter.

• Most importantly – Keep Calm

Where have you broken down?

• If your scooter has broken down in a place that could be a hazard to other road users and you can’t move the scooter: get yourself out of the way if possibble and call the police (or ask a passer by to call them). Tell them what has happened and exactly where you are.
• If your scooter won’t start or you are in a safe place, there are a number of things you can do.

Mobile phones

• If you have a mobile phone and can make calls or send text messages; then this becomes the obvious way to get help. Make sure you have friends and family’s numbers stored in your phone. Call someone and ask them to come and help you.
• If you have trouble communicating, have a message written down on a piece of paper. Keep the piece of paper with you at all times. In the event of a breakdown, you can show the paper to someone, a shop worker for example. The message could read something like: I have trouble talking. I have a mobility scooter that has broken down. I need help. Please could you ring [put the name and number in here] Thank you

Let someone know where you are going.

• If you live with someone, let them know where you are going and how long you expect to be. If you don’t have a mobile phone they will know where to find you, and when to look for you.
• A mobile phone is a good way of letting them know if you are delayed whilst out on your scooter.

Recovery Service

• Most recovery service companies offer recovery services for mobility scooters. There are also specialist recovery services, designed to ‘rescue’ mobility scooter users. Shop around and check the policy details for what is covered and what is not.
• Most policies have a maximum number of call outs that you can make in each 12 month period. After this they will not come and help you and you will not get any refund of your policy fee.